This company has an interesting business model…you tell them what you need changing which in this case it was x4 back plates, brake units, brake cables and consumables - which needs a 4 post lift to complete this work - which I do not have. You then drop-off the horse trailer to them, they survey the trailer with a total cost for everything they think needs changing on top of what you have asked for even if you are fully capable of doing/getting the work done yourself…including lights, tyres, ramp replacement etc. They then email you a report for £4K worth of work along with a charge of £54 for the pleasure! When i thanked them for the advisory list but highlight that I only wanted the brakes replacing they became very defensive pointing out that it’s ‘their reputation at stake’ and that they needed to do all of the work quoted. When I declined I was then asked to collect my trailer and paid the £54 on collection. Over the last couple of months I have replaced the ramps, tyres, lights and struts that I already knew needed changing and recently collected the trailer from a local trailer centre, who completing the original brake replacement work in just over 1 day for less than £500. This is customer service…
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